ONE-STOP CMMS/FACILITY SOLUTION

Transform Your Facility Management with Smart, Connected Operations

Bring clarity, control, and efficiency to every maintenance task with our all-in-one platform. Unify service requests, asset management, compliance, and analytics—anywhere, anytime, with a single digital solution.

500+

Facilities Managed

99.9%

System Uptime

24/7

Support Available

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Key Features

Comprehensive facility management tools designed to streamline operations, enhance productivity, and deliver exceptional results across all your facilities.

Complaints Management

Easily manage every customer complaint from start to finish with our intuitive Ticket Management System. Stay organized, track progress, and ensure every issue gets resolved efficiently.

  • View All Tickets in one place for complete visibility
  • Manage Ticket Finances to monitor costs and expenses.
  • Assign Tickets to the right technician or team instantly.
  • Generate Quotations directly from a ticket for seamless workflow.
  • Create Service Reports after job completion.
  • Review Ticket History anytime to analyze performance and trends.
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Complaints Management Screenshot

Quotations

Generate and manage customer quotations effortlessly with a process that keeps everything transparent and automated.

  • Account Managers or Branch Managers can create quotations directly within the system.
  • Once generated, automatic emails are sent to customers for review.
  • Customers can Approve or Reject the quotation via email link or by logging into their portal.
  • Quotation History is stored and accessible anytime for reference or reporting.
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Quotations Screenshot

Service Reports

Deliver professional, accurate Service Reports that capture every detail of a technician’s visit — automatically documented and shared .

  • Tickets Assigned to technicians or vendors appear instantly on their mobile app.
  • Technicians can view ticket details and update real-time information including:
  • Pre-service and post-service images
  • Observations, actions taken, and remarks
  • Client signature for verification
  • Once a technician closes the ticket, a comprehensive Service Report is auto-generated and emailed directly to the customer.
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Service Reports Screenshot

Assets & PPM Management

Keep your facility’s assets organized and operational with our powerful Asset & Planned Preventive Maintenance (PPM) module.

  • Complete Asset Management for each site — add, edit, or delete assets easily.
  • PPM Maintenance Tickets for all assets to ensure timely servicing.
  • PPM Maintenance Tickets for all assets to ensure timely servicing.
  • AMC Complaints tracking for better contract management.
  • Summarized View of assets and maintenance activities for quick insights.
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Assets & PPM Management Screenshot

Dashboard & Analytics

Navigate your facility’s performance with clarity using our Interactive Dashboard. Designed for decision-makers, it provides real-time insights to help you manage resources and optimize operations effectively.

  • Available for Corporate Overview and detailed site analysis.
  • View Expenses at a glance with breakdowns
  • Quotation Tracking based on approval status
  • Expense Reports categorized by services provided.
  • Complaints Ticket Status Insights sorted by States, Branches, Types & Regions
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Dashboard & Analytics Screenshot

Serving customers globally with a dedicated deployment in Dubai.

Smart Maintenance. Seamless Operations.

Enhance Service Reliability and Optimize Operational Costs with Smarter Facility Management. Our Digital Work Desk provides everything you need for complete facility control.

Centralized Control with Real-Time Dashboard
Centralized Control with Real-Time Dashboard

Track and manage all facility operations from one unified dashboard. From service requests to vendor coordination—everything in one place with complete visibility.

Smart & Mobile-First
Smart & Mobile-First

Monitor real-time performance metrics from anywhere on your mobile. Generate quotations instantly and get alerts through email or WhatsApp with secure OTP login.

Paperless Records
Paperless Records

Maintain complete digital logs of all service activities. Access service reports, before-and-after images, and documentation anytime. Stay organized and audit-ready.

Finance Management
Finance Management

Create and approve quotations quickly with automated payment reminders. Track actual profits against each job for better financial insights and cash flow control.

Automated Monitoring
Automated Monitoring

Track SLAs, service quality, and compliance automatically. Monitor AMC and Preventive Maintenance schedules with timely alerts to stay ahead of deadlines.

Streamlined Communication
Streamlined Communication

Coordinate effortlessly with internal teams and external vendors through centralized platform. Built-in OTP system ensures secure service verification and approvals.

Where DWD FMS Makes the Difference

Discover how our Digital Work Desk transforms facility management across every critical operation, from service requests to compliance monitoring.

Centralized Request Management

Streamline incoming service tickets—whether it's HVAC issues, electrical faults, or plumbing repairs—into one manageable system.

  • Unified Ticket System
  • Priority Classification
  • Auto-Assignment
  • Real-time Tracking
See This in Action
01 / 06 Centralized Request Management Screenshot

Asset & PPM Tracking

Track and maintain assets across locations with automated PPM scheduling and AMC management to minimize breakdowns.

  • Asset Lifecycle Management
  • Automated PPM Scheduling
  • AMC Tracking
  • Breakdown Prevention
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02 / 06 Asset & PPM Tracking Screenshot

Vendor & Team Coordination

Assign jobs, monitor progress, and communicate with vendors and technicians through a unified portal and mobile app.

  • Job Assignment
  • Progress Monitoring
  • Unified Communication
  • Mobile Access
See This in Action
03 / 06 Vendor & Team Coordination Screenshot

Quote & Report Automation

Auto-generate quotes for approvals and detailed service reports with pre/post images, observations, and digital signatures.

  • Auto Quote Generation
  • Digital Reports
  • Image Documentation
  • Digital Signatures
See This in Action
04 / 06 Quote & Report Automation Screenshot

Live Compliance Monitoring

Ensure adherence to compliance standards and service-level agreements with real-time dashboards and alert systems.

  • SLA Monitoring
  • Compliance Tracking
  • Real-time Alerts
  • Regulatory Adherence
See This in Action
05 / 06 Live Compliance Monitoring Screenshot

Branch Expense Analytics

View financial breakdowns across branches, service types, or regions to control costs and improve budgeting accuracy.

  • Branch-wise Analysis
  • Cost Control
  • Budget Planning
  • Financial Insights
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06 / 06 Branch Expense Analytics Screenshot

Secure Role-Based Access

Grant specific access based on user roles—corporate managers, branch heads, or vendors—for full transparency and security.

  • Role-based Permissions
  • Corporate Hierarchy
  • Vendor Access
  • Security Controls
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07 / 07 Secure Role-Based Access Screenshot

Ready to Transform Your Facility Management?

See how Digital Work Desk can streamline your operations, reduce costs, and improve efficiency across all your facilities.

Proven Results That Drive Success

Join hundreds of organizations that have transformed their facility operations and achieved measurable improvements with Facility Pro.

40%

Reduction in Maintenance Costs

60%

Faster Issue Resolution

25%

Energy Savings

100%

System Uptime

Why Choose Digital Work Desk

Experience the power of enterprise-grade facility management built for modern businesses

Proven Expertise

Backed by years of experience and trusted by industry leaders, we understand the real challenges of facility operations—and we've built solutions that solve them at scale.

All-in-One, Mobile-First Platform

From service ticketing and asset tracking to compliance monitoring and finance management—everything you need is integrated into one intuitive web and mobile solution.

Speed, Simplicity, and Savings

Automate routine tasks, reduce downtime, and streamline vendor coordination—so your teams can focus on what really matters.

Built for Security & Scalability

With role-based access, OTP verification, and centralized controls, DWD FMS ensures secure operations for companies of any size and structure.

Real-Time Communication & Insights

Stay in control with instant alerts, smart dashboards, and automated reports—so nothing slips through the cracks.

What You'll Get in Free Trial

Experience the full power of DWD FMS with our comprehensive 1-month free trial. No credit card required, no hidden fees, complete access to all features.

30

Days Free

Complete access to all features

Start Your Free Trial No credit card required • Cancel anytime

Complete Dashboard Access

Full access to our intuitive dashboard with real-time analytics and performance metrics

Unlimited Service Tickets

Create and manage unlimited service requests with priority classification and tracking

Asset Management

Track assets, schedule preventive maintenance, and manage AMC contracts

Mobile App Access

Full mobile application access for on-the-go facility management

Team Collaboration

Coordinate with vendors and internal teams through unified communication

Automated Reports

Generate detailed service reports with images and digital signatures

Compliance Monitoring

Track SLAs and compliance standards with real-time alerts

Priority Support

Dedicated support team to help you get started and maximize value

Why Start Your Free Trial Today?

Instant Setup

Get started in minutes with our guided onboarding process

Full Feature Access

Experience every feature without limitations or restrictions

Dedicated Support

Personal onboarding specialist to ensure your success

No Commitment

Cancel anytime during your trial with no questions asked

Driven Success

Ready to Transform Your Facility Management?

See Digital Work Desk in action with a personalized demo tailored to your specific needs. Our experts will show you how to streamline operations and reduce costs.

  • 30-minute personalized demonstration
  • Custom solution recommendations
  • ROI analysis for your organization
  • 30-day free trial access
MA
Mohit Ahuja
Founder & CEO, RPM Enterprises

"We use Service Report module to generate service reports for our clients. It's a great tool to generate service reports for our clients."

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