Smart CMMS & Facility Management Software Built For Dubai’s Smart Facilities

Enhance maintenance efficiency, extend asset life cycles, and gain complete operational visibility with a unified, intelligent facility management platform.

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500+

Facilities Managed

99.9%

System Uptime

24/7

Support Available

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A Complete CMMS Platform for Multi-Layered Facility Management

In Dubai’s fast-paced property and facilities landscape, efficiency, transparency, and compliance are non-negotiable. Our Facility Management Software is engineered to meet the unique needs of developers, FM companies, community managers, and maintenance teams operating across the UAE.

We bring every aspect of facility operations—complaints, quotations, maintenance, assets, reports, field teams, and analytics—into one centralized digital ecosystem. By simplifying workflows and enhancing visibility, we help you deliver service that aligns with Dubai’s high standards of quality, speed, and customer satisfaction.

Streamline Day-to-Day Facility Operations

As a modular facility management system, our CMMS simplifies the complexity of daily operations by automating processes, centralizing data, and offering real-time visibility across all activities. Focus CAFM enables teams to manage specific operational areas through dedicated modules, while maintaining seamless integration across departments.

From maintenance scheduling and asset tracking to task management and reporting, the system optimizes workflows and enhances overall operational efficiency—helping organizations run smarter, faster, and more effectively.

Key Features

Comprehensive facility management tools designed to streamline operations, enhance productivity, and deliver exceptional results across all your facilities.

Service Request Management

Manage every service request from initiation to closure with our intuitive Service Request Management System. Stay organized, monitor progress in real time, and ensure timely resolution of every issue with complete operational transparency.

Key Capabilities:

  • Centralized Dashboard to view all service requests with full visibility
  • Service Request Financial Tracking to monitor all related costs and expenses in AED
  • Instant Assignment to the appropriate technician or approved vendor
  • Quotation Generation directly from each service request for a smooth workflow
  • Comprehensive Service Reports created upon job completion, aligned with regulatory requirements
  • Complete Request History for performance review, trend analysis, and auditing
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Complaints Management Screenshot

Quotation Management

Create, share, and track quotations with a fully automated and transparent process designed for smooth communication and accurate documentation.

Key Capabilities:

  • Quotation Creation by Facility Managers, Site Supervisors, or authorized team members directly within the system
  • Automated Email Notifications sent to customers in English immediately after a quotation is generated
  • Customer Approval Workflow allowing clients to approve or reject quotations through a secure email link or by logging into their portal
  • Quotation History Archive for easy access, auditing, and regulatory reporting requirements
  • Multi-Currency Support with AED set as the primary billing currency
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Quotations Screenshot

Digital Service Reports

Produce clear, accurate, and fully documented Service Reports that capture every detail of a technician’s visit. All information is recorded in real time and automatically shared with the customer for complete transparency.

Key Capabilities:

  • Instant Assignment Updates as service requests appear immediately on the technician’s or vendor’s mobile app
  • Comprehensive Data Capture including:
    • Pre-service and post-service images with GPS-stamped metadata
    • Observations, actions taken, and remarks entered in English
    • Customer signature for verification and approval
  • Automated Report Generation as soon as the technician closes the request
  • Email Delivery of the finalized Service Report directly to the customer for quick review and documentation
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Service Reports Screenshot

Assets & PPM Management

Maintain full control over your facility’s assets with a robust Asset and Planned Preventive Maintenance (PPM) module designed to keep every system running efficiently and reliably.

Key Capabilities:

  • Comprehensive Asset Management for each site, with easy options to add, edit, or remove assets
  • PPM Scheduling for all asset categories to ensure timely preventive maintenance
  • Compliance Tracking for critical systems such as HVAC, fire safety, water supply, and electrical infrastructure
  • AMC (Annual Maintenance Contract) Management to improve oversight and streamline vendor coordination
  • Summarized Asset & Maintenance Views providing quick insights into asset health, service status, and upcoming tasks
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Assets & PPM Management Screenshot

Dashboard & Analytics

Gain complete visibility into your operations with our Interactive Dashboard, designed for decision-makers who need accurate, real-time insights. Monitor performance, control expenses, and optimize resource allocation—all from a single, intuitive interface.

Key Capabilities:

  • Corporate-Level and Site-Specific Dashboards for both high-level overviews and detailed analysis
  • Expense Visibility with clear breakdowns in AED across services, materials, and operational activities
  • Quotation Monitoring with status tracking for approved, pending, and rejected quotations
  • Service-Based Expense Reports to understand cost distribution across different maintenance categories
  • Service Request Analytics organized by branches, request types, and regions for precise performance evaluation
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Dashboard & Analytics Screenshot

Smart Maintenance. Seamless Operations.

Enhance service reliability and reduce operational costs with a fully integrated facility management platform. Digital Work Desk delivers the tools, automation, and visibility you need to maintain complete control over your maintenance ecosystem.

Centralized Control with Real-Time Dashboard
Centralized Control with Real-Time Dashboard

Monitor and manage all facility operations through a single, unified dashboard. From service requests to vendor coordination, every activity is brought together in one place—giving you complete visibility and precise control at every step.

Smart & Mobile-First
Smart & Mobile-First

Access real-time performance metrics from anywhere with a fully mobile-enabled platform. Create quotations instantly, receive automated alerts via email or WhatsApp, and log in securely using OTP authentication.

Paperless Records
Paperless Records

Maintain complete digital logs of all service activities in one secure system. Access service reports, before-and-after images, and all related documentation anytime—keeping your operations organized, transparent, and audit-ready.

Finance Management
Finance Management

Generate and approve quotations quickly with automated reminders for pending actions. Track actual costs, revenue, and profit margins for every job to improve financial visibility and strengthen cash flow control.

Automated Monitoring
Automated Monitoring

Monitor SLAs, service quality, and compliance automatically. Stay ahead of deadlines with alerts for AMC renewals and Preventive Maintenance schedules, ensuring timely and consistent service delivery.

Streamlined Communication
Streamlined Communication

Coordinate seamlessly with internal teams and external vendors through a centralized communication platform. Secure OTP-based verification ensures accurate service approvals and reliable confirmation of completed tasks.

See All Features in Action

Where DWD FMS Makes a Real Impact

See how Digital Work Desk enhances every aspect of facility management—from handling service requests to ensuring accurate compliance monitoring across all operational areas.

Centralized Request Management

Consolidate all incoming service requests—whether HVAC, electrical, plumbing, or general maintenance—into one organized and efficient system.

Key Capabilities:

  • Unified Request System for complete visibility
  • Priority Classification to address critical issues first
  • Auto-Assignment to the right technician or vendor
  • Real-Time Tracking from initiation to closure
See This in Action
01 / 06 Centralized Request Management Screenshot

Asset & PPM Tracking

Monitor and maintain assets across all locations with automated PPM schedules and AMC oversight to reduce downtime and prevent unexpected failures.

Key Capabilities:

  • Asset Lifecycle Management for complete visibility and planning
  • Automated PPM Scheduling to ensure timely maintenance
  • AMC Tracking for efficient contract and vendor management
  • Breakdown Prevention through proactive monitoring and alerts
See This in Action
02 / 06 Asset & PPM Tracking Screenshot

Vendor & Team Coordination

Assign tasks, track progress, and manage communication with vendors and technicians through a unified web portal and mobile app.

Key Capabilities:

  • Job Assignment for fast and accurate task allocation
  • Progress Monitoring with real-time status updates
  • Unified Communication to keep all teams aligned
  • Mobile Access for seamless on-the-go coordination
See This in Action
03 / 06 Vendor & Team Coordination Screenshot

Quote & Report Automation

Automatically generate customer quotations and detailed service reports including pre- and post-service images, technician observations, and secure digital signatures.

Key Capabilities:

  • Auto Quote Generation for fast approval workflows
  • Digital Reports created instantly after job completion
  • Image Documentation with before/after visuals
  • Digital Signatures for secure verification and compliance
See This in Action
04 / 06 Quote & Report Automation Screenshot

Live Compliance Monitoring

Maintain continuous compliance with service-level agreements and regulatory standards through real-time dashboards, automated alerts, and comprehensive tracking tools.

Key Capabilities:

  • SLA Monitoring to ensure timely service delivery
  • Compliance Tracking across all operational activities
  • Real-Time Alerts for upcoming deadlines and deviations
  • Regulatory Adherence supported by structured documentation and reporting
See This in Action
05 / 06 Live Compliance Monitoring Screenshot

Branch Expense Analytics

Gain full visibility into operational spending with detailed financial analysis across branches, service categories, and regions to improve cost control and strengthen budgeting decisions.

Key Capabilities:

  • Branch-Wise Analysis for comparative performance insights
  • Cost Control through transparent expense tracking
  • Budget Planning supported by accurate financial data
  • Financial Insights to optimize resource allocation
See This in Action
06 / 06 Branch Expense Analytics Screenshot

Secure Role-Based Access

Grant specific access based on user roles—corporate managers, branch heads, or vendors—for full transparency and security.

Key Capabilities:

  • Role-based Permissions
  • Corporate Hierarchy
  • Vendor Access
  • Security Controls
See This in Action
07 / 07 Secure Role-Based Access Screenshot

Ready Transform Your Facility Management in Dubai?

Discover how Digital Work Desk can streamline operations, reduce costs, and enhance efficiency across all your facilities while maintaining full compliance.

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Proven Results That Drive Success

Join the growing number of organizations that have transformed their facility operations and achieved measurable improvements with Digital Work Desk.

40%

Reduction in Maintenance Costs

60%

Faster Issue Resolution

25%

Energy Savings

100%

System Uptime

Why Choose Us for Your Dubai Facilities

Experience the strength of an enterprise-grade facility management platform designed to support complex, multi-site operations.

Industry Expertise You Can Trust

With extensive experience in the facility management sector, we understand the operational challenges, regulatory needs, and service expectations of modern organizations.

All-in-One, Mobile-First Platform

Manage everything from service requests to compliance tracking in one unified web and mobile system designed for simplicity and efficiency.

Speed, Simplicity, and Cost Efficiency

Automate routine workflows, reduce downtime, and streamline coordination across teams and vendors for measurable operational improvement.

Secure and Scalable for Any Organization

Role-based access control, OTP verification, and centralized management tools ensure secure operations across teams, departments, and locations.

Built-In Compliance Monitoring

Integrated compliance features help ensure adherence to industry standards, service-level requirements, and regulatory benchmarks.

Real-Time Communication & Insights

Receive instant alerts, access smart dashboards, and review automated reports in multiple languages for better decision-making.

What You Get in the Free Trial

Experience the full power of DWD FMS with our comprehensive 1-month free trial. No credit card required, no hidden fees, complete access to all features.

30

Days Free

Complete access to all features

Start Your Free Trial No credit card required • Cancel anytime

Complete Dashboard Access

Full access to our intuitive dashboard with real-time analytics and performance metrics

Unlimited Service Tickets

Create and manage unlimited service requests with priority classification and tracking

Asset Management

Track assets, schedule preventive maintenance, and manage AMC contracts

Mobile App Access

Full mobile application access for on-the-go facility management

Team Collaboration

Coordinate with vendors and internal teams through unified communication

Automated Reports

Generate detailed service reports with images and digital signatures

Compliance Monitoring

Track SLAs and compliance standards with real-time alerts

Priority Support

Dedicated support team to help you get started and maximize value

Why Start Your Free Trial Today?

Instant Setup

Get started within minutes using our guided onboarding experience.

Full Feature Access

Use every tool, module, and report without any limitations.

Dedicated Support Team

Work with a personal onboarding specialist to configure your setup.

Zero Commitment-

Cancel anytime during the trial—no questions asked.

Driven Success

Ready Transform Your Facility Management in Dubai?

See Digital Work Desk in action with a personalized demo tailored to your specific needs. Our experts will show you how to streamline operations and reduce costs.

  • 30-minute personalized demonstration
  • Custom solution recommendations
  • ROI analysis for your organization
  • 30-day free trial access
MA
Mohit Ahuja
Founder & CEO, RPM Enterprises

"We use Service Report module to generate service reports for our clients. It's a great tool to generate service reports for our clients."

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