Closed jobs. Signed PDFs. No WhatsApp chase.
The client already has the report. You already know who closed it.
No card. First client PDF in under a minute.
Trusted by FM teams
Facility companies sending signed reports and closing tickets on DWD.
Sound familiar?
Complaints go missing
A client calls, someone types it into a chat, and three days later nobody remembers who was supposed to fix it.
No accountability
Which technician has which job, and when was it actually closed? A spreadsheet won't tell you.
Clients keep chasing reports
Every service report is a manual write-up, and every client asks "where's my report?" at least once a month.
You get a closed ticket, a signed PDF, and a client who stops calling.
From setup to signed report
Sites and clients in once
Add companies, sites, and services. Every ticket after that reuses them.
Every ticket has an owner
A complaint is assigned, timestamped, and closed — not lost in a chat.
Signed PDF in the inbox
Technician closes the job on the phone. The client already has the report.
The documents and numbers your clients already ask for
Complaint Management
Every ticket has an owner and a close time.
Service Reports
Signed PDF in the client inbox, from site.
Preventive Maintenance
Next service date lives in the system, not a memory.
Quotations & Rate Cards
Client-ready quote. Approved from an email.
Asset Registry
Scan the QR. Raise the ticket. See the history.
Mobile App for Technicians
Technician finishes the job without a laptop.
Solution pages for the teams you actually serve
Same FMS product—mapped to FM companies, offices, hotels, hospitals, societies, and more.
Your first signed report this week — not next quarter.
No implementation project. Sign up, and the portal is live in under a minute.
Plans that scale on sites, not technicians
FMS scales on client companies and sites — never on the number of technicians you hire. From ₹39,999/year, excluding GST.
Starter
₹3,333/month, billed annually ₹39,999/year if you switch to annual
For small FM teams and single-organisation facility departments.
- Client companies Up to 3
- Sites Up to 10
- Users 15
Core FMS operations
- Complaint management with configurable statuses, colour coding and full status timeline
- Role-aware operations dashboard with KPIs, attention queue, and company/site health
- Multi-criteria filtering by company, site, status, priority, date and assignee
- Assignment to technicians with comments and audit history
- Mobile app for technicians — pre and post-work photos, observations, client signature
+ 6 more in this plan
Professional
₹8,333/month, billed annually ₹99,999/year if you switch to annual
For FM companies running client contracts, and in-house teams across many sites.
- Client companies Up to 10
- Sites Up to 40
- Users Unlimited
Everything in Starter, plus
- Unlimited users — add every technician, supervisor and account manager without a seat conversation
- Client portal access — Company Admin and Site POC logins, scoped to their own company or site
- Quotations from rate cards or custom lines — standalone or linked to a complaint, with separate Bill To and Ship To
- Per-company, per-service rate cards with bulk import (rate cards apply only when an existing company is selected)
- Account Manager role with auto-assignment on complaint creation
+ 6 more in this plan
Business
₹16,667/month, billed annually ₹1,99,999/year if you switch to annual
For established FM companies with a broad client portfolio.
- Client companies Up to 30
- Sites Up to 150
- Users Unlimited
Everything in Professional, plus
- Surveys module — site audit reports with observations, auditor and client recommendations, images and PDF output
- Role-aware operations dashboard across the full client portfolio (admin, account manager, company admin, site POC)
- Configurable default, assigned, final and quotation-created statuses
- Custom ticket format (prefix and ID initials)
- Organisation branding on all client-facing PDFs
+ 2 more in this plan
Enterprise
Annual contract
For FM groups operating at scale or across borders.
- Client companies Unlimited
- Sites Unlimited
- Users Unlimited
Everything in Business, plus
- White-label portal on your own domain
- Multi-region deployment
- Full REST API v2 access (40+ endpoints)
- Dedicated onboarding and named support contact
- Custom SLA on support response
Questions FM companies ask
How is DWD FMS different from tracking complaints on Excel and WhatsApp?
Excel and WhatsApp don't assign a complaint to a technician, timestamp status changes, or generate a client-ready PDF report automatically. DWD FMS does all three, plus keeps a full history tied to the company and site.
Can technicians use this on their phone?
Yes. Technicians use the mobile app to view assigned complaints, initiate a service report, upload pre/post images, capture a client signature, and complete the job — all through the same API that powers the web portal.
How long does setup take?
You sign up, land in a working portal in minutes, and start adding companies, sites, and services immediately. No implementation project or consultant required to log your first complaint.
Is our data separate from other companies using DWD?
Yes. Every organization gets its own dedicated database, created automatically at signup — no shared tables between tenants.
Can we generate quotations from a complaint?
Yes. Quotations pull line items from your rate cards, link back to the originating complaint, or stand alone with no complaint at all. You can select an existing company or type the party in by hand, and Bill To and Ship To can differ.
Do clients get anything, or is this just internal?
Clients receive PDF service reports by email once a technician completes a job, and can review and approve quotations through an email link or their own portal login.
What does each role see on the dashboard?
Admins see the full portfolio. Account managers see only their companies. Company admins and site POCs see their own organisation or sites. KPIs, attention queues, and company/site health all respect that scope. Technicians go straight to assigned complaints.
Send this week's reports from the phone, not Word.
No card. First client PDF in under a minute.
No card. First client PDF in under a minute.