Your facility team still runs on Excel and WhatsApp. Fix that this week.
Complaints in, reports out, nothing lost in between. DWD FMS is the portal and mobile app for facility management companies juggling multiple clients and sites.
No credit card. Live in under a minute.
Trusted by FM teams
Facility companies running complaints, reports, and technicians on DWD.
Sound familiar?
Complaints go missing
A client calls, someone types it into a chat, and three days later nobody remembers who was supposed to fix it.
No accountability
Which technician has which job, and when was it actually closed? A spreadsheet won't tell you.
Clients keep chasing reports
Every service report is a manual write-up, and every client asks "where's my report?" at least once a month.
DWD FMS turns all three into one connected workflow.
Live in three steps
Import your sites & clients
Add companies, sites, and services once — reuse them on every complaint after.
Complaints route to the right technician
Raise a complaint, assign it, and track status changes with a full timeline.
Client-ready reports, PDF'd and emailed
Technicians close the job in the app; the client gets a signed PDF report automatically.
Built for how FM companies actually operate
Complaint Management
Raise, assign, and track every complaint with a full status timeline and history.
Service Reports
Draft-to-complete reports with photos and signature, PDF'd and emailed automatically.
Preventive Maintenance
PPM ticket tracking so scheduled maintenance never slips through the cracks.
Quotations & Rate Cards
Quotes built from your rate cards, linked to complaints, approved by email.
Asset Registry
Track equipment per company and site, linked to PPM and complaint history.
Mobile App for Technicians
Field technicians work complaints and reports end-to-end without the web portal.
From Excel to a working portal — without the hassle
No implementation project, no consultant, no multi-month rollout. Sign up, and your FMS portal is live in under a minute.
Questions FM companies ask
How is DWD FMS different from tracking complaints on Excel and WhatsApp?
Excel and WhatsApp don't assign a complaint to a technician, timestamp status changes, or generate a client-ready PDF report automatically. DWD FMS does all three, plus keeps a full history tied to the company and site.
Can technicians use this on their phone?
Yes. Technicians use the mobile app to view assigned complaints, initiate a service report, upload pre/post images, capture a client signature, and complete the job — all through the same API that powers the web portal.
How long does setup take?
You sign up, land in a working portal in minutes, and start adding companies, sites, and services immediately. No implementation project or consultant required to log your first complaint.
Is our data separate from other companies using DWD?
Yes. Every organization gets its own dedicated database, created automatically at signup — no shared tables between tenants.
Can we generate quotations from a complaint?
Yes. Quotations pull line items from your rate cards, link back to the originating complaint, and support standalone quotations for non-complaint work too.
Do clients get anything, or is this just internal?
Clients receive PDF service reports by email once a technician completes a job, and can review and approve quotations through an email link or their own portal login.
Move your facility team off Excel this week
No credit card. Live in under a minute.
No credit card. Live in under a minute.