Facility Management Software for FM Companies
Every client site gets an owner on the ticket. Every closed job emails a signed PDF. Quotes leave your rate card, not a Word file.
No card. First client PDF in under a minute.
Outsourced FM companies running HVAC, electrical, plumbing, soft services, and multi-trade contracts across client sites in India.
What FM Companies teams struggle with
Work lives in WhatsApp
A client call becomes a chat message. Three days later nobody can prove who owned it or when it closed.
Clients chase reports
Technicians finish on site, then someone retypes a Word report. The client asks for the PDF every month.
Extra work goes unquoted
Breakdown jobs that should be billed sit without a rate-card quotation or client approval trail.
You get a closed ticket, a signed client PDF, and a quotation trail—across every company and site you manage.
Problem → workflow → outcome
From ticket to signed PDF
Industry problem → DWD capability
| Problem | DWD feature | Outcome |
|---|---|---|
| Missing client reports | Service Reports | Signed PDF in the inbox |
| Unpriced extras | Quotations & Rate Cards | Approved quote trail |
| Multi-client chaos | Complaint Management | Portfolio visibility by company/site |
| Field team offline from laptop | Mobile App | Close jobs from the phone |
How teams use DWD in this industry
- Run a helpdesk that assigns tickets to account managers and technicians across 10–150 client sites.
- Send signed soft-services or engineering reports the same visit—before the team leaves site.
- Raise a quotation from the originating complaint using that client’s rate card.
- Give Company Admin / Site POC logins so clients see their own tickets and reports—not your whole portfolio.
Who gets value
Ops Head / Owner
Portfolio KPIs, overdue queue, and client-ready PDFs without chasing Word files.
Account Manager
Scoped dashboard for assigned companies; auto-assignment on new complaints.
Technician
Assigned jobs, photos, signature, and completion from the mobile app.
Client Facility Head
Emailed PDFs plus optional portal access scoped to their company or site.
Operational signals (not vanity metrics)
Drawn from the FMS operations dashboard and ticket views—not invented OEE or IoT scores.
Security & access: each organisation gets a dedicated database; role-based access covers Admin, Account Manager, Help Desk, Technician, Company Admin, and Site POC. Enterprise adds full REST API v2 access.
Questions from FM Companies buyers
Is DWD FMS built for facility management companies or only in-house teams?
Both. Pricing and roles are designed for FM companies managing multiple client companies and sites. In-house facility teams use the same product as a single organisation with multiple sites.
Do you charge per technician?
No. FMS plans scale on client companies and sites. Professional and above include unlimited users so adding technicians does not change your seat bill.
Can clients receive signed service reports automatically?
Yes. When a technician completes a service report on mobile or web, DWD generates a PDF and emails a public link to the client.
Can we create quotations from a complaint?
Yes. Quotations can pull rate-card lines for an existing company, link to a complaint, or stand alone with separate Bill To and Ship To.
Do clients get a portal?
On Professional and above, Company Admin and Site POC logins are scoped to their own company or site.
Is our data shared with other FM companies on DWD?
No. Each organisation gets its own dedicated database at signup.
Go deeper on FMS capabilities
Send this week’s client PDFs from the phone—not Word.
No card. First signed report in under a minute.
No card. First client PDF in under a minute.