Facility Management Software for Housing Societies & Residential Complexes
Lift, DG, plumbing, and common-area jobs get an owner. RWA and FM vendors keep signed proof—without turning DWD into a billing or visitor app.
No card. First client PDF in under a minute.
Maintenance operations only. DWD FMS does not include visitor management, maintenance-fee billing, or WhatsApp resident bots—use it for tickets, PPM, assets, reports, and quotations.
Society facility managers, RWA committees working with FM vendors, and FM companies maintaining housing societies and gated communities in India.
What Residential Societies teams struggle with
Tower complaints get political
Residents escalate in group chats. The facility team cannot show a clean ownership and closure trail.
AMC vendors without proof
Lift, DG, and STP vendors claim visits. The society lacks signed reports tied to the asset.
Extra work arguments
Paid extras are debated in meetings because quotations never left a rate card with approval history.
Multi-tower sites, owned complaints, mobile close, PPM on common assets, and quotation trails for committee decisions.
Problem → workflow → outcome
From ticket to signed PDF
Industry problem → DWD capability
| Problem | DWD feature | Outcome |
|---|---|---|
| Chat-based complaints | Complaint Management | Owned tickets |
| No vendor proof | Service Reports | Signed PDF |
| Missed common-area service | PPM + Assets | Asset-tied PPM |
| Unclear paid extras | Quotations & Rate Cards | Approval trail |
How teams use DWD in this industry
- FM vendor managing several societies from one portfolio dashboard.
- Single large complex with tower-wise sites and Site POC logins.
- PPM calendar discipline for DG, pumps, and fire systems as assets.
- Committee-ready quotations before approving non-AMC work.
Who gets value
Facility Manager / FM vendor
Portfolio or society-wide backlog with assignment history.
RWA Secretary (economic buyer)
PDF proof and quotation approvals instead of verbal claims.
Tower Supervisor
Site-scoped tickets that do not mix with other towers.
Technician / AMC staff
Mobile close with photos and signature.
Operational signals (not vanity metrics)
Drawn from the FMS operations dashboard and ticket views—not invented OEE or IoT scores.
Security & access: each organisation gets a dedicated database; role-based access covers Admin, Account Manager, Help Desk, Technician, Company Admin, and Site POC. Enterprise adds full REST API v2 access.
Questions from Residential Societies buyers
Is this housing society billing or visitor software?
No. DWD FMS handles maintenance complaints, technician mobile close, signed service reports, PPM, assets, and quotations. Visitor management and maintenance-fee billing belong in a society ERP or dedicated apps.
Can an FM company manage many societies in one account?
Yes. That is the primary FMS design: multiple client companies and sites, with optional client portal access per society.
Can residents raise tickets themselves?
Tickets can be raised by helpdesk, staff, public raise forms, or asset QR. Resident-facing WhatsApp bots are not part of FMS today—route resident calls through your helpdesk into DWD.
Can we track lift and DG history?
Yes. Register them as assets, use QR raise where useful, and keep complaint and PPM history on the equipment.
How do quotations help RWAs?
Rate-card or custom quotations create a PDF approval path so extras are decided with a record, not only a verbal estimate.
Give the next society complaint a signed closure.
No card. Built for FM vendors and society facility teams.
No card. First client PDF in under a minute.