Facility management software that closes the job, proves it, and bills it
DWD is a cloud facility management system (CAFM and CMMS) for FM service companies, MEP and AMC contractors, and in-house facility teams. Every complaint gets an owner and an SLA clock, every PPM visit gets a checklist, and every closed job sends the client a signed report. Priced per site, never per technician.
14 days free. No card. Live in under a minute.
- 14-day free trial
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- Unlimited users from Professional
- Your own database
Used by FM teams across India
Facility companies and in-house teams closing tickets and sending signed reports on DWD.
Facility management software, in one paragraph
Facility management software, also called a facility management system, CAFM or CMMS, is cloud software that turns every complaint, PPM visit and asset into a tracked job with an owner, a deadline and signed proof of completion. For an FM company it also handles the client side: SLAs per contract, quotes from rate cards and monthly reports.
CAFM, CMMS, FMS or IWMS: which one do you need?
Buyers use four names for overlapping products, and vendors use whichever word sells best in their market. Here is how they actually differ, and where DWD sits.
| Term | Who says it | What it covers | DWD |
|---|---|---|---|
| CMMS | Maintenance teams, India, US | Work orders, preventive maintenance, assets, spare parts | Full CMMS core |
| CAFM | UAE, UK, FM tenders | CMMS plus helpdesk, SLAs, contracts, client reporting | Yes, built for FM contractors |
| Facility management software (FMS) | India, general buyers | Umbrella term for both of the above | Yes |
| IWMS | Corporate real-estate teams | Adds leases, space planning, desk booking, ESG | Not our focus |
Longer version: What is facility management software? Types, features and costs
Built for the people who sign the FM contract and answer for it
FM service companies
Integrated, hard and soft services providers running many clients. One login per client, one rate card per contract, one monthly report per site, and margins you can see.
MEP, HVAC and AMC contractors
Chillers, AHUs, DG sets, lifts, fire systems. Contract PPM on a calendar, job cards signed on site, AMC renewals flagged 60 days out, and extra work quoted before you forget it.
In-house facility teams
Hospitals, malls, hotels, offices and campuses. Audit-ready records for JCI or NABH, tenant and department requests by QR code, and a dashboard your COO will actually open.
Property managers and communities
Residential towers, owners associations and mixed-use estates. Residents raise requests from a QR code or WhatsApp, and the board sees what was spent where.
If this sounds like last Monday, you have outgrown spreadsheets
Complaints go missing
A client calls about a leaking AHU, someone posts it in a group, and three days later nobody can say who took it.
PPM lives in one person's file
The planner goes on leave and the quarterly chiller service quietly slips. The client's auditor notices before you do.
Reports arrive days late
Work is done on Tuesday, typed up in Word on Friday, and disputed in the monthly review because the signature is missing.
Extra work never gets billed
A technician replaces a contactor "while he was there". No quote, no approval, no invoice. Multiply that by forty sites.
DWD turns each of these into a record with an owner, a deadline and a signature. See the 30-day switch plan.
Facility management software features: everything between the complaint and the invoice
One connected record per job: who raised it, who owns it, what the SLA is, what was done, what it cost, and who signed for it.
Helpdesk and work orders with SLAs
Tickets from phone, email, WhatsApp, client portal or an asset QR code.
- Response and resolution targets per client and priority
- L1, L2, L3 escalation before the breach, not after
- Duplicate detection on the same site and asset
PPM scheduler and checklists
Set the frequency once. DWD raises every visit on a 52-week calendar.
- Daily DG, STP and fire checks to annual overhauls
- Mandatory checklist steps with a photo per step
- PPM compliance % per client, per month
Signed job cards and service reports
The client has the PDF before the technician leaves the site.
- Before and after photos, client signature
- Technician selfie, GPS location and site OTP
- One-click CSAT rating on every closed job
Asset register with QR codes
Scan the sticker to raise a fault or read the full service history.
- Warranty, AMC and statutory expiry alerts
- Meter readings for DG hours, energy and water
- MTTR, MTBF and cost per asset
Quotations, rate cards and billing
Extra work quoted from the client's own rate card, approved by email.
- Separate Bill To and Ship To on every PDF
- Approved quotes and closed tickets become invoices
- GST in India, 5% VAT in the UAE
Technician app that works offline
Android and iOS. The whole job, start to signature, on the phone.
- Works in basements and plant rooms, syncs later
- Speak notes in Hindi, Arabic or English
- Spare parts issued against the job
Client portal and WhatsApp
Your clients stop calling your office for updates.
- Company admin and site POC logins, each scoped
- Raise, track and approve on WhatsApp
- Map tickets to the client's own helpdesk number
Dashboards and monthly client reports
A role-aware dashboard for every level, from owner to site POC.
- Overdue, SLA risk and unassigned queues
- Monthly MIS PDF sent to each client automatically
- Technician workload and first-time fix rate
Spares, vendors and manpower
The commercial side FM software usually leaves out.
- Stock per store and site, cost on the job card
- Subcontractor logins for lifts, pest control, fire
- Site manpower and attendance via DWD HRMS
AI that does the paperwork. People still make the calls.
Most FM software now says "AI". Here is exactly what ours does on a ticket, and what it never does without a person clicking yes.
Requests sorted as they arrive
"AC not cooling in the 3rd floor boardroom" becomes HVAC, high priority, Tower B, with a warning if the same unit was reported yesterday.
Voice note to job card
The technician speaks for 30 seconds in Hindi, Arabic or English. DWD drafts Problem, Observation, Action taken and Remarks in clean English for the client PDF.
Monthly reviews written for you
A one-page summary per client: what was raised, what closed late and why, repeat faults, PPM done. Your account manager edits it instead of building it.
Quote lines suggested
From the complaint and its photos, DWD proposes items and quantities from that client's rate card, so extra work gets quoted the same day.
SLA breaches seen coming
Tickets likely to miss their SLA are flagged hours early, based on the service, the site, technician load and past jobs. Escalate while there is still time.
Problem assets and photo checks
Assets that keep failing are flagged with the cost evidence a client needs to approve replacement. Blurry, dark or reused photos are caught before the report goes out.
How we keep AI safe: every AI output carries a label, and a person confirms it before a ticket changes, a technician is assigned or anything reaches a client. AI only sees what the logged-in user is allowed to see, your data is never used to train models, and an admin can switch AI off per client. You can also ask questions of your own data ("overdue HVAC jobs at Mall Road this month") without exporting anything.
AI Assist is included on every plan. Try it on your own tickets.
14 days free. No card. Live in under a minute.
From signup to a full client portfolio in 30 days
Day 1: live tickets
Sign up, add your clients and sites, and log this week's open complaints. No consultant, no card.
Week 1: technicians on the app
Jobs close on the phone with photos and a signature. Clients get the PDF automatically.
Week 2: assets and PPM
Import your asset list from Excel, print QR stickers, and let DWD build the PPM calendar.
Month 1: clients and SLAs
Turn on client logins, SLA targets and rate cards. The first monthly report goes out on its own.
Why FM companies choose DWD over per-user CMMS and enterprise CAFM
Example: an FM company with 10 clients, 40 sites and 40 field staff. List prices as published in October 2026, excluding tax.
| What matters | DWD | Per-user CMMS | Enterprise CAFM / IWMS |
|---|---|---|---|
| Built for many client companies | Client, site, asset hierarchy | Usually one organisation | Yes, with configuration |
| Annual software cost | ₹99,999 (about AED 4,170) | ₹8.4 to 27.5 lakh at $20 to 65 per user/month | Quoted, plus implementation |
| Adding 10 more technicians | No change, unlimited users | 10 more seats | Usually more licences |
| Time to first live ticket | Same day, self-serve | Days | Often 3 to 12 months |
| Client portal and quote approval | Included | Rare | Often an add-on |
| Signed job card with GPS, selfie and OTP | Included | Partial | Varies |
| AI on every plan | Yes, AI Assist included | Often top tier only | Usually extra |
| Your own database | Yes, per organisation | Shared multi-tenant | Varies |
Full breakdown in INR and AED: facility management software cost in India and the UAE, or put in your own numbers in the ROI calculator.
Run the same comparison with your own clients and sites. 14 days free, no card.
14 days free. No card. Live in under a minute.
A facility management system set up for India and the UAE
India
- INR pricing, GST quotations and invoices
- Statutory calendar: fire NOC, lift licence, DG and pollution consents, electrical safety audits
- Hindi voice input for technicians
- Records that stand up to JCI and NABH facility audits
UAE
- AED pricing with 5% VAT, ready for UAE e-invoicing
- Arabic in the technician app and client PDFs
- PPM templates for Civil Defence fire systems and Dubai Municipality legionella logs
- Job cards and work completion certificates, in the terms your clients use
Data and trust
- A dedicated database for every organisation
- Role-scoped access down to a single site
- Full audit trail on every status change
- Export everything to Excel, any time
Facility management software pricing that scales on sites, not technicians
FMS scales on client companies and sites — never on the number of technicians you hire. From ₹39,999/year, excluding GST.
Starter
₹3,333/month, billed annually ₹39,999/year if you switch to annual
For small FM teams and single-organisation facility departments.
- Client companies Up to 3
- Sites Up to 10
- Users 15
Core FMS operations
- Complaint management with configurable statuses, colour coding and full status timeline
- Role-aware operations dashboard with KPIs, attention queue, and company/site health
- Multi-criteria filtering by company, site, status, priority, date and assignee
- Assignment to technicians with comments and audit history
- Mobile app for technicians — pre and post-work photos, observations, client signature
+ 6 more in this plan
Professional
₹8,333/month, billed annually ₹99,999/year if you switch to annual
For FM companies running client contracts, and in-house teams across many sites.
- Client companies Up to 10
- Sites Up to 40
- Users Unlimited
Everything in Starter, plus
- Unlimited users — add every technician, supervisor and account manager without a seat conversation
- Client portal access — Company Admin and Site POC logins, scoped to their own company or site
- Quotations from rate cards or custom lines — standalone or linked to a complaint, with separate Bill To and Ship To
- Per-company, per-service rate cards with bulk import (rate cards apply only when an existing company is selected)
- Account Manager role with auto-assignment on complaint creation
+ 6 more in this plan
Business
₹16,667/month, billed annually ₹1,99,999/year if you switch to annual
For established FM companies with a broad client portfolio.
- Client companies Up to 30
- Sites Up to 150
- Users Unlimited
Everything in Professional, plus
- Surveys module — site audit reports with observations, auditor and client recommendations, images and PDF output
- Role-aware operations dashboard across the full client portfolio (admin, account manager, company admin, site POC)
- Configurable default, assigned, final and quotation-created statuses
- Custom ticket format (prefix and ID initials)
- Organisation branding on all client-facing PDFs
+ 2 more in this plan
Enterprise
Annual contract
For FM groups operating at scale or across borders.
- Client companies Unlimited
- Sites Unlimited
- Users Unlimited
Everything in Business, plus
- White-label portal on your own domain
- Multi-region deployment
- Full REST API v2 access (40+ endpoints)
- Dedicated onboarding and named support contact
- Custom SLA on support response
Facility management software for your kind of building
Still comparing? Start here
What Is Facility Management Software? Features, Types (CAFM, CMMS, IWMS) and Costs
The plain-English explainer: CAFM vs CMMS vs IWMS, features, and typical costs in INR and AED.
Read the guide →How to Choose Facility Management Software: 2027 Buyer's Guide and 40-Point Checklist
A 40-point checklist, the six-step demo test, and the questions vendors would rather you skipped.
Read the guide →Facility Management Software Cost in India and the UAE: What You Really Pay in 2027
Per-user vs per-site maths for 15 and 40 technician teams, in INR and AED, with the hidden costs listed.
Read the guide →How to Replace Excel and WhatsApp for Maintenance Tracking: A 30-Day Plan
Week-by-week: what to move first, what to leave behind, and how to get technicians to actually use the app.
Read the guide →Facility management software ROI calculator
Put in your technicians, jobs and unbilled extra work. See the payback in INR or AED.
Open the calculator →Questions facility heads and FM owners ask us
Why do FM companies choose DWD over other facility management software?
Three reasons come up most. DWD is built around client companies and sites, so client logins, rate cards and monthly reports work per contract. Pricing is per site, not per technician, so hiring never raises the bill. And it is self-serve: your portal is live in under a minute, with a 14-day free trial and no implementation project.
Is DWD a CAFM system or a CMMS?
Both, depending on which word your market uses. DWD covers the CMMS core (work orders, recurring PPM, checklists, assets, spare parts) and the CAFM layer FM companies need on top: helpdesk with SLAs, client portals, contracts and rate cards, and client reporting. It is not an IWMS for leases, desk booking or space planning.
Is DWD a cloud-based facility management system?
Yes. DWD runs in any web browser for the office and in Android and iOS apps for technicians, with hosting, updates and backups handled by us. There is nothing to install, every organisation gets its own dedicated database, and new sites, clients and users can be added the same day.
Is DWD suitable for small facility management companies?
Yes. Starter is facility management software for small businesses: small FM teams and single facility departments with up to 3 client companies, 10 sites and 15 users for ₹39,999 a year (about AED 1,670). Most small teams set it up themselves in an afternoon, and moving up a plan later keeps all your data in place.
How much does DWD Facility Management Software cost?
Starter is ₹39,999 a year for up to 3 client companies and 10 sites. Professional is ₹99,999 a year for up to 10 companies and 40 sites with unlimited users. Business is ₹1,99,999 a year for up to 30 companies and 150 sites. Prices exclude GST; UAE customers pay in AED plus 5% VAT.
Can we try DWD free before we buy?
Yes. The trial is free for 14 days with no credit card. Enter your company name and email and your own portal and database are created in under a minute, so you can log a real complaint, close it from the technician app and send the signed report the same day. Book a demo if you want a guided walkthrough.
Can our clients raise and track tickets themselves?
Yes. Clients raise tickets by scanning an asset QR code, through their own portal login, by email or on WhatsApp. Company admins see all their sites, site POCs see only their own site, and both can follow status, download signed reports and approve quotations without calling your office.
Does DWD handle planned preventive maintenance (PPM)?
Yes. You set a frequency per asset or site, from daily to yearly, and DWD generates the PPM tickets on a 52-week calendar, assigns them and attaches the right checklist. Technicians cannot close a visit until mandatory items and photos are done, and clients see PPM compliance as a percentage each month.
Does the technician app work without mobile signal?
Yes. Plant rooms, basements and DG yards often have no signal, so the app saves the report, photos, checklist and client signature on the phone and syncs as soon as the connection returns. Time stamps and GPS location are recorded at the moment of work, not at sync.
What does the AI in DWD do, and who checks it?
DWD AI sorts new requests into the right service and priority, turns a technician's voice note in Hindi, Arabic or English into a clean job card, drafts monthly client summaries, suggests quote lines from your rate card, and warns you before a ticket breaches its SLA. A person confirms every suggestion before anything changes or reaches a client.
Is our data kept separate from other companies?
Yes. Every organisation gets its own dedicated database, created automatically at signup. Nothing is shared between tenants, AI requests only see the data the logged-in user is allowed to see, and your data is never used to train AI models.
Does DWD work for facility management companies in Dubai and the UAE?
Yes. UAE customers get AED pricing with 5% VAT, Arabic in the technician app, job cards and work completion certificates, and PPM checklist templates for Dubai Civil Defence fire systems and Dubai Municipality legionella records. Invoices are ready for the UAE e-invoicing rollout through an accredited service provider.
Put one real client on DWD this week
Log a live complaint, close it from the app, and watch the signed PDF land in the client's inbox.
14 days free. No card. Live in under a minute.