Hotel Maintenance & Facility Management Software
Guest-impacting faults get an owner fast. Engineering closes on the phone with photos and a signature—before the next check-in window.
No card. First client PDF in under a minute.
Engineering and soft-services maintenance workflows. Not a hotel PMS or booking engine.
Chief engineers, engineering managers, and FM partners running maintenance for hotels and hospitality properties in India.
What Hotels teams struggle with
Room faults slow turnaround
A leaking AC or faulty lock sits in a chat while front office waits to release the room.
MEP PPM slips
Chiller and DG service dates live in someone’s head until a guest-facing outage.
Brand needs evidence
Owners and brand auditors ask for proof of work—not a forwarded WhatsApp photo.
Complaint to signed PDF in one flow—built for engineering speed and guest recovery.
Problem → workflow → outcome
From ticket to signed PDF
Industry problem → DWD capability
| Problem | DWD feature | Outcome |
|---|---|---|
| Room not ready | Complaints + Mobile App | Faster engineering close |
| Missed MEP service | PPM + Assets | Asset-tied maintenance tickets |
| No signed proof | Service Reports | Signed PDF from site |
| Unapproved extras | Quotations | Client/owner approval path |
How teams use DWD in this industry
- Engineering helpdesk for room and public-area tickets across a hotel or multi-property group.
- PPM for chillers, boilers, kitchen exhaust, and DG tied to the asset register.
- Photo evidence before and after guest-room repairs.
- Quotations when a breakdown needs paid parts or external specialist work.
Who gets value
Chief Engineer
Backlog, overdue risk, and technician load in one ops view.
Duty / Front Office
Raise tickets that do not disappear into a shift chat.
Engineering Technician
Mobile jobs with photos and signature capture.
GM / Owner Ops
PDF trail when brand or asset managers ask what was fixed.
Operational signals (not vanity metrics)
Drawn from the FMS operations dashboard and ticket views—not invented OEE or IoT scores.
Security & access: each organisation gets a dedicated database; role-based access covers Admin, Account Manager, Help Desk, Technician, Company Admin, and Site POC. Enterprise adds full REST API v2 access.
Questions from Hotels buyers
Is this hotel PMS software?
No. DWD FMS manages engineering and facility maintenance tickets, PPM, assets, service reports, and quotations. Booking and folio stay in your PMS.
Can we track guest-room maintenance separately from MEP?
Yes. Use services/sub-services and sites (or location fields on assets) so room and plant work stay filterable.
Can engineering close jobs on a phone?
Yes. Technicians use the mobile app for assigned complaints, photos, signatures, and report completion.
Does DWD support preventive maintenance for hotel plant?
Yes. PPM tickets sit alongside your asset register so scheduled work is tied to real equipment.
Can a hotel group manage multiple properties?
Yes. Model properties as companies or sites depending on how you contract work, then filter the dashboard by scope.
Go deeper on FMS capabilities
Close the next room fault with a signed PDF on record.
No card. First engineering report this week.
No card. First client PDF in under a minute.