Facility Management Software for Corporate Offices & IT Parks
Floor complaints get an owner. Soft-services and engineering jobs close with photos and a signed PDF—visible by tower or site.
No card. First client PDF in under a minute.
Covers workplace maintenance and soft-services tickets. Not a visitor management or desk-booking product.
In-house admin and facility teams, and FM vendors serving corporate campuses, IT parks, and multi-tower office estates in India.
What Corporate Offices teams struggle with
Multi-floor blind spots
AC, plumbing, and electrical tickets scatter across chats. Nobody sees backlog by tower or floor.
Vendor accountability gaps
Soft-services vendors claim work is done. You lack timestamped ownership and photo proof.
Inspection notes stay on paper
Walkthrough findings never become tickets or a shareable PDF for management.
One portal for companies and sites: raise, assign, close with evidence, and show scoped status to stakeholders.
Problem → workflow → outcome
From ticket to signed PDF
Industry problem → DWD capability
| Problem | DWD feature | Outcome |
|---|---|---|
| Lost floor tickets | Complaint Management | Owned, filterable backlog |
| No field proof | Service Reports + Mobile | Photos and signed PDF |
| Missed PM on MEP | Preventive Maintenance | PPM tickets on assets |
| Stakeholder visibility | Client portal roles | Company Admin / Site POC scope |
How teams use DWD in this industry
- Central helpdesk for a multi-tower IT park with site-scoped POCs.
- Track engineering and soft-services vendors against the same complaint record.
- Run PPM on chillers, AHUs, and DG sets tied to the asset register.
- Export complaint history when leadership asks for monthly facility status.
Who gets value
Facility / Admin Head
Role-aware dashboard: open, overdue, unassigned, and site health.
Site Engineer
Clear assignments and mobile close with attachments.
Soft-services Supervisor
Ticket history that survives shift handovers.
Building Occupier POC
Scoped portal view of their site’s tickets and reports.
Operational signals (not vanity metrics)
Drawn from the FMS operations dashboard and ticket views—not invented OEE or IoT scores.
Security & access: each organisation gets a dedicated database; role-based access covers Admin, Account Manager, Help Desk, Technician, Company Admin, and Site POC. Enterprise adds full REST API v2 access.
Questions from Corporate Offices buyers
Can DWD manage maintenance across multiple office towers?
Yes. Model each tower or block as a site under a company. Filters and site health show where tickets concentrate.
Can our FM vendor and in-house team use the same system?
FM companies typically run DWD as the operator and give clients Company Admin or Site POC access. In-house teams run it as a single organisation with multiple sites.
Does this replace visitor management or workplace booking?
No. DWD FMS is for complaints, maintenance, service reports, PPM, assets, and quotations—not desk booking or gate visitor apps.
Can technicians close jobs without a laptop?
Yes. The mobile app covers assigned complaints, service reports, photos, signatures, and completion.
Can we run site audits digitally?
On Business plans and above, surveys capture observations, recommendations, images, and a PDF report.
Go deeper on FMS capabilities
Give every floor ticket an owner this week.
No card. Portal live in minutes.
No card. First client PDF in under a minute.