Facility Management Software for Shopping Malls
Tenant requests and common-area faults get owners by zone. Mall ops keep signed proof when brands and landlords ask what was fixed.
No card. First client PDF in under a minute.
Facility and soft-services operations. Not a tenant billing or lease-management suite.
Mall operations teams and FM companies maintaining shopping centres and retail destinations in India.
What Shopping Malls teams struggle with
Tenant requests scatter
Brand stores escalate HVAC and fit-out issues across chats with no shared ownership.
Common-area backlog hides
Food court, parking, and atrium jobs compete without zone-level visibility.
Landlord reviews need proof
Monthly ops reviews demand more than verbal updates from vendors.
Sites and zones, owned complaints, mobile evidence, surveys, and quotations—for mall ops that serve tenants and landlords.
Problem → workflow → outcome
From ticket to signed PDF
Industry problem → DWD capability
| Problem | DWD feature | Outcome |
|---|---|---|
| Tenant ticket chaos | Complaint Management | Owned backlog |
| No closure proof | Service Reports | Signed PDF |
| Multi-mall portfolio | Companies / sites / zones | Scoped ops |
| Chargeable extras | Quotations | Approval trail |
How teams use DWD in this industry
- Mall FM helpdesk for tenant and common-area engineering tickets.
- Zone email routing and site filters for large centres.
- Survey PDFs after night audits of common areas.
- Quotations when tenant-requested work is chargeable.
Who gets value
Mall Ops / Facility Head
See open work by site and attention queue under peak trading hours.
FM Account Manager
Scoped portfolio across mall clients.
Technician
Mobile close with photos in public areas.
Tenant / landlord POC
Emailed reports and optional scoped portal access.
Operational signals (not vanity metrics)
Drawn from the FMS operations dashboard and ticket views—not invented OEE or IoT scores.
Security & access: each organisation gets a dedicated database; role-based access covers Admin, Account Manager, Help Desk, Technician, Company Admin, and Site POC. Enterprise adds full REST API v2 access.
Questions from Shopping Malls buyers
Can malls track tenant vs common-area work?
Yes. Use companies/sites and services to separate tenant-facing jobs from common-area maintenance, then filter the complaint list accordingly.
Does DWD manage lease or CAM billing?
No. FMS is for maintenance operations, reports, PPM, assets, and quotations—not lease or CAM invoicing.
Can a mall FM vendor manage multiple centres?
Yes. Multi-company and multi-site structure is core to FMS, with zones for regional grouping.
Are digital surveys available for mall audits?
Yes on Business plans and above—observations, images, and PDF output.
Go deeper on FMS capabilities
Own the next tenant ticket with a signed PDF.
No card. Built for mall ops and FM partners.
No card. First client PDF in under a minute.