DWD FMS · Mobile App
Close the job from the phone. PDF goes out itself.
Assigned tickets, photos, signature, and the client email — without a laptop.
No card. First client PDF in under a minute.
A technician in a plant room does not have a laptop open. You get the closed job and the signed PDF from the phone.
Closed job. Signed PDF. From the phone.
- List, view, and update assigned complaints, including status and comments
- Initiate a service report from a complaint, then post details, attachments, and client signature
- Complete the report to trigger PDF generation and client email
- Scan or look up assets, including unique ID, QR, and raise a complaint against that equipment
Same login. Same rules. Phone or desk.
- JWT Bearer authentication from the main DWD login — one account, every surface
- Site surveys with observations, created and reviewed from mobile
- Same role-based access enforced server-side per endpoint
- No separate technician account system or app store subscription to manage
FAQ
Questions about Mobile App
What can a technician do entirely from the app?
Manage complaints and complete service reports end-to-end, including photos and signatures.
How does the app authenticate technicians?
JWT tokens from the same DWD login used everywhere else.
Does the app enforce the same access rules as the web portal?
Yes, the same role-based rules apply server-side.
Close the next job from the phone. PDF goes out itself.
No card. First client PDF in under a minute.
No card. First client PDF in under a minute.