DWD FMS · Complaint Management
Every complaint closed with an owner on the record.
A closed ticket, a timestamp, and a history you can show the client.
No card. First client PDF in under a minute.
A complaint typed into WhatsApp is already halfway forgotten. You get a record: who raised it, which site, who owns it, and when it closed.
A closed ticket with an owner on it
- Raise new complaints with company, site, service, priority, and description
- Assign to technicians or account managers with one action
- Scan an asset QR to raise a complaint locked to that equipment, with Asset ID stored on the ticket
- Configurable complaint statuses with colours — open, in progress, closed, quotation stages, and more
- Status changes are tracked with a full history, not overwritten
Any ticket, any site, in seconds
- Advanced filters by company, site, status, priority, date, and assignee scope
- Status summary cards — click one to filter the list instantly
- Operations dashboard drills into this list from KPIs, attention items, and company/site health
- Role-aware views — company admins and site POCs see only their own organisation's data
- Export complaint data to Excel for offline reporting
One record: comments, photos, report
- Full profile: client ticket ID, asset ID (when raised from a QR), dates, assigned user, service info
- Comments, attachments (pre/post images, WSR), and a status timeline
- Linked quotations and a dedicated service report tab
- Create or continue a service report directly from the complaint
FAQ
Questions about Complaint Management
Can I filter complaints by site, status, or priority?
Yes, with advanced filters plus clickable status summary cards. The operations dashboard also drills into the same list.
Can I attach photos to a complaint?
Yes — pre/post images, WSR, comments, and a full status timeline.
Can I raise a complaint by scanning an asset QR?
Yes. The public form is locked to that asset and stores Asset ID on the normal complaints table.
Close this week's tickets with an owner on each one.
No card. First client PDF in under a minute.
No card. First client PDF in under a minute.