DWD FMS · Complaint Management
Every complaint tracked from the first call to the closed ticket.
Complaint management software built for facility management companies running multiple clients and sites at once.
No credit card. Live in under a minute.
A complaint that arrives by phone or WhatsApp and gets typed into a group chat is already halfway to being forgotten. DWD FMS gives every complaint a record: who raised it, which site it's at, who it's assigned to, and what's happened since. Nothing sits in someone's head — it sits in the system.
Raise and assign in seconds
- Raise new complaints with company, site, service, priority, and description
- Assign to technicians or account managers with one action
- Configurable complaint statuses with colours — open, in progress, closed, quotation stages, and more
- Status changes are tracked with a full history, not overwritten
Find any complaint in seconds, not minutes
- Advanced filters by company, site, status, priority, date, and assignee scope
- Status summary cards — click one to filter the list instantly
- Role-aware views — company admins and site POCs see only their own organisation's data
- Export complaint data to Excel for offline reporting
Everything about one complaint, in one place
- Full profile: client ticket ID, dates, assigned user, service info
- Comments, attachments (pre/post images, WSR), and a status timeline
- Linked quotations and a dedicated service report tab
- Create or continue a service report directly from the complaint
FAQ
Questions about Complaint Management
Can I filter complaints by site, status, or priority?
Yes, with advanced filters plus clickable status summary cards.
Can I attach photos to a complaint?
Yes — pre/post images, WSR, comments, and a full status timeline.
Can I create a service report directly from a complaint?
Yes, from a dedicated tab on the complaint detail page.
See Complaint Management running on your own sites
No credit card. Live in under a minute.
No credit card. Live in under a minute.