DWD FMS · Service Reports
PDF service report emailed to your client — no manual write-up.
Draft-to-complete service reports with photos and a client signature, captured on-site from your technician's phone.
No credit card. Live in under a minute.
A service report that gets typed up back at the office, hours after the job, is a report clients wait days for. DWD FMS moves the whole thing into the field: a technician initiates the report from the complaint, fills it in on their phone, captures a signature, and the client gets a PDF before the technician has even left the site.
Built for the field, not the back office
- Typical flow: list complaints → initiate report (draft) → post details → upload attachments → client signature → complete & PDF
- Report fields: reported by, helpdesk ticket number, dates, nature of call, problem, observation, action taken, remarks, technician
- Client section captures representative name, contact, email, designation, and signature
- Pre/post work photos uploaded and managed directly from the report
[PLACEHOLDER — Built for the field, not the back office screenshot]
Web-side control when you need it
- Searchable list of all service reports, filterable by company, site, service, and date
- Complaint number shown automatically when a report is created from a complaint
- Dedicated create/edit pages with technician pre-selection
- Open the completed report PDF directly from the list
[PLACEHOLDER — Web-side control when you need it screenshot]
No duplicate reports, no lost drafts
- One active draft per complaint enforced until it's deleted
- Draft-to-complete workflow means a half-finished report is never lost
- Standalone reports supported for jobs with no linked complaint
- Completed reports trigger automatic PDF generation and client email
[PLACEHOLDER — No duplicate reports, no lost drafts screenshot]
FAQ
Questions about Service Reports
Can a technician complete a report without the web portal?
Yes, entirely from the mobile app via the FMS API.
Does the client get the report automatically?
Yes, a PDF is generated and emailed on completion.
Can two people accidentally create duplicate reports for the same complaint?
No, only one active draft is allowed per complaint.
See Service Reports running on your own sites
No credit card. Live in under a minute.
No credit card. Live in under a minute.