DWD FMS · Service Reports
Signed PDF in the client inbox before you leave site.
Photos, signature, and a PDF — captured on the phone, emailed on complete.
No card. First client PDF in under a minute.
A report typed up hours later is a report the client waits days for. You get the PDF in their inbox before the technician leaves site.
Signed PDF before you leave site
- Typical flow: list complaints → initiate report (draft) → post details → upload attachments → client signature → complete & PDF
- Report fields: reported by, helpdesk ticket number, dates, nature of call, problem, observation, action taken, remarks, technician
- Client section captures representative name, contact, email, designation, and signature
- Pre/post work photos uploaded and managed directly from the report
Every report searchable after
- Searchable list of all service reports, filterable by company, site, service, and date
- Complaint number shown automatically when a report is created from a complaint
- Dedicated create/edit pages with technician pre-selection
- Open the completed report PDF directly from the list
One report per job. Client emailed.
- One active draft per complaint enforced until it's deleted
- Draft-to-complete workflow means a half-finished report is never lost
- Standalone reports supported for jobs with no linked complaint
- Completed reports trigger automatic PDF generation and client email
FAQ
Questions about Service Reports
Can a technician complete a report without the web portal?
Yes, entirely from the mobile app via the FMS API.
Does the client get the report automatically?
Yes, a PDF is generated and emailed on completion.
Can two people accidentally create duplicate reports for the same complaint?
No, only one active draft is allowed per complaint.
Send this week's reports from the phone, not Word.
No card. First client PDF in under a minute.
No card. First client PDF in under a minute.